Assistant Block Manager

Our client is an established block and estate management business based in North West London, managing a portfolio of residential developments across the area. They're growing the team and looking for an assistant property manager to join them as they take on more business.

The role

You'll support a team of property managers with the day-to-day running of their portfolios, while also managing a small portfolio or overseeing financial support for clients of your own. It's a varied role covering administration, contractor liaison, compliance follow-up and direct client contact, with a genuine scope to build towards managing a full portfolio of your own as you develop in the role.

What you'll be doing

• Logging and administering buildings insurance claims and keeping clients updated on progress
• Handling incoming calls and building mailbox queries, escalating to the right property manager where needed
• Supporting site inspections and following up on actions arising from inspection reports
• Obtaining contractor quotations and helping progress health and safety, fire risk and asbestos actions
• Completing LPE1 forms and issuing service charge demands, budgets and standard correspondence to leaseholders
• Managing a small portfolio of your own or overseeing the administration for financial support clients

Skills and experience

• Experience in an administrative or customer-facing role, ideally within property or block management
• Strong organisational skills and the ability to manage a varied workload
• Confident communicator, comfortable dealing with clients and contractors directly
• Good working knowledge of Microsoft Office
• Familiarity with block management software
• Understanding of LPE1s, service charge processes or leasehold administration
• Interest in progressing towards a full property manager role

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