Assistant Branch Manager - Menswear Retailer

The Assistant Branch Manager will support the store's operations and team to deliver exceptional customer service and meet sales goals. This role in the retail industry requires a proactive individual with strong organisational and leadership skills to manage day-to-day activities effectively.

Client Details

The employer is a well-established retail organisation with a reputation for offering high-quality products and excellent service. As part of a medium-sized team, they are committed to providing a professional and customer-focused shopping experience in their Birmingham Store

Description

• Motivate, coach and develop store teams to exceed KPIs, sales targets and results
• Identify and maximise sales opportunities (e.g. promotions, outfit building, up & cross selling, corporate sales/events) to ensure sales and margins targets are achieved and exceeded
• Deliver and drive your team to ensure customer service expectation by ensuring expert product knowledge, ensuring you and the team are up to date with the latest store ranges and promotions
• Support with managing and minimising all controllable costs efficiently and within planned budgets
• Utilise and encourage colleagues to use all store, business and staff training tools, including commercial reports, VM directives and tools to support the delivery and consistency in visual and store standards
• Drive a culture of exceptional customer service by ensuring all team members are fully conversant with companies customer service, FEEFO and current store promotions and ranges.
• Support with reporting and analysing of data, including trading and conversion, managing all compliance and controlling stock and costs in line with company expectations
• Encourage and recognise outstanding team performance, to increase team motivation and store morale
• Champion colleague engagement and identify suitable initiatives to drive improvements in engagement survey results and employee turnover
• Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes

Profile

• Experience in a retail or customer-facing role, ideally with leadership responsibilities.
• Strong organisational and problem-solving skills to manage daily store operations effectively.
• Proven ability to motivate and develop a team to achieve sales targets.
• Excellent communication skills to engage with both customers and team members.
• An understanding of stock management and visual merchandising principles.
• A proactive approach to ensuring compliance with company policies and procedures.
• A focus on delivering high-quality service and maintaining customer satisfaction.

Job Offer

• A competitive salary ranging from to £32,000 per annum, plus bonus.
• Performance-based bonus opportunities.
• A permanent role for a British Heritage Brand
• Opportunities for professional growth and development within the company.
• A supportive and collaborative team environment.

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