Assistant Casework Investigators

This role is to support investigators on complex criminal and regulatory cases. You will be part of an investigation team and work closely with members of the Enforcement and Intelligence Programme of the Gambling Commission. You will also work closely with members of the National Lottery and Legal teams.

Benefits

• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Your responsibilities

• Safeguard confidentiality at all times due to access to highly confidential and sensitive information.
• Responsible for facilitating and supporting case teams in progressing multiple cases to the required standard and deadlines.
• Coordinating and assisting in the delivery of regulatory and criminal cases.
• Maintenance of equipment and logistical assistance.
• Prepare files for regulatory panels, criminal cases and Commissioner steers.
• Maintaining databases and case management tools.
• Draft correspondence, reports and updates.
• Attend meetings and interviews.
• Collate, analyse and present information in line with the policies and procedures of the Commission.
• Provide initial research into cases to the required evidential standard.
• Build effective and collaborative working relationships across the Commission to ensure that targets and deadlines are met.
• Any other tasks appropriate to your role.
• Experience of working in a dynamic environment providing support to multiple teams simultaneously.
• Ability to learn quickly and to think laterally and anticipate responses or actions to ensure smooth workflow and follow up with colleagues.
• Excellent planning and organisational skills with the ability to recognise and manage priorities.
• Good working knowledge of Word, Excel, Outlook and IT competency to use other databases and bespoke systems.

Desirable criteria

• Working in an operational environment.
• Good working knowledge of regulatory environments/operations.
• Proven analytical skills with ability to summarise and communicate complex information and identify key points.
• Previous experience working to tight deadlines and targets and managing a demanding administrative workload.

About the Gambling Commission

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm. We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry. We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.

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