Assistant General Manager - B2 4NS

Pay Rate: £31,590.00-£32,760.00 per year (up to £42,000 OTE)

Hours: 45-50 per week

Role: Assistant General Manager (Full Time)

Commencement Date: August 2026

Be part of something new – join Maki & Ramen

We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest.

Maki & Ramen Birmingham is looking for an experienced and driven Restaurant Assistant General Manager to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.

Key Responsibilities:

We’re looking for confident, adaptable individuals excited to be part of something new. You’ll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one.

As Restaurant Assistant General Manager, you'll play a key role in launching and running our new site. You’ll be responsible for overseeing all aspects of day-to-day operations – from managing the team and ensuring exceptional customer service, to driving performance, maintaining high standards, and delivering strong commercial results. Some of your responsibilities are listed below and are not limited to:

• Oversee all aspects of restaurant operations within a high-traffic, event-driven venue, ensuring smooth and efficient service before, during, and after arena events.
• Lead, develop, and inspire a large and diverse team, upholding exceptional standards of hospitality, culture, and performance in a fast-paced environment.
• Drive commercial performance, including revenue maximisation, upselling initiatives, cost control, labour management, and full P&L accountability.
• Ensure full compliance with health and safety, licensing, food hygiene, and all O2 Arena operational requirements, representing the brand to the highest standard.
• Collaborate closely with arena stakeholders (security, events, facilities, suppliers) to coordinate logistics, anticipate visitor surges, and maintain an excellent guest experience during peak trading periods.

Required Skills and Experience:

• High-volume operational expertise, with proven ability to manage rapid table turnovers, queue control, and increased footfall during event times.
• Outstanding leadership and communication skills, capable of motivating large teams, delegating effectively, and sustaining morale in demanding situations.
• Strong commercial and analytical acumen, confidently interpreting data (covers, average spend, labour percentages, wastage, forecasts) to support consistent profitability.
• Resilience and adaptability, able to maintain control during operational challenges, last-minute event schedule changes, or unexpected spikes in demand.
• A commitment to delivering a premium guest experience, ensuring service quality remains high despite volume, pressure, and time constraints.

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

What are you waiting for? Join us today!

Job Type: Full-time

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience:

• Restaurant management: 1 year (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (required)

Licence/Certification:

• Food Safety Level 2 (preferred)
• Food Allergen Training (preferred)
• Personal Licence Holder (preferred)

Work Location: In person

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