Open roleExternal
Assistant Guest Experience Manager
- london, United Kingdom
- Job type not listed
- Full time
Job Description
- *Job Identification:**
- *Job Category:** Guest Services, Operations, and Front Office
- *Job Schedule:** Full time
- *Salary** Annual Salary ranging from 30,000 to 31,262
- *Exceptional Hospitality Starts with You** Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As an **Assistant Guest Experience Manager** , youre not just overseeing day-to-day guest services operations youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day:
- *Oversee guest services operations:** Manage day-to-day operations of all guest services functions at the Executive Lounge
- *Monitor and elevate service:** Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- *Manage department administration:** Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
- *Inspire and develop the team:** Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
- *What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- *How Well Help You Thrive** At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP) _*Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._
- *Join an Award-Winning Workplace Culture** At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel. Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog ( to see why were more than a great place to staywere a great place to work.