Assistant Store Manager

Our client is an internationally recognised luxury fashion house celebrated for its heritage, craftsmanship, and contemporary vision.

Based within Selfridges , you will support the Store Manager in leading the boutique's commercial performance, delivering an exceptional client experience, and inspiring a high-performing team.

This is an exciting opportunity for an experienced luxury retail leader who thrives in a fast-paced environment and is passionate about people, client relationships, and operational excellence.

Key Responsibilities

• Support the delivery of sales targets and key performance indicators across all product categories.
• Identify commercial opportunities to maximise boutique performance and drive business growth.
• Build and maintain long-term client relationships through personalised service and proactive clienteling.
• Lead by example on the sales floor, delivering an elevated luxury shopping experience.

Leadership & Team Development

• Partner with the Store Manager to recruit, coach, and develop a high-performing boutique team.
• Motivate and inspire Client Advisors through regular coaching, performance feedback, and recognition.
• Deliver product knowledge and selling skills training to maintain exceptional service standards.
• Foster a collaborative and results-driven team culture.

Client Experience

• Ensure every client receives a seamless, personalised, and memorable luxury experience.
• Resolve client enquiries and concerns with professionalism and discretion.
• Strengthen client loyalty through exceptional relationship management and follow-up.
• Support the day-to-day operation of the boutique, including scheduling, reporting, payroll administration, and compliance.
• Oversee inventory management, stock movement, and collaboration between front and back of house.
• Ensure visual merchandising and boutique presentation consistently reflect the brand's luxury standards.
• Maintain operational excellence while adhering to company policies and Selfridges' operational requirements.

Brand Ambassador

• Represent the brand with professionalism, authenticity, and attention to detail.
• Champion the brand's values through every client interaction.
• Work closely with both internal teams and the Selfridges retail management team to deliver an outstanding in-store experience.

Profile

• Previous leadership experience as an Assistant Store Manager, Supervisor, or Team Manager within luxury retail or premium customer service.
• Proven success in driving sales performance and achieving commercial targets.
• Strong leadership, coaching, and people development skills.
• Passion for delivering exceptional client experiences and building long-term relationships.
• Highly organised with excellent administrative skills and proficiency in Microsoft Outlook and Excel.
• Adaptable and able to thrive in a fast-paced luxury retail environment.

Why Join Our Client

• Join an internationally recognised luxury fashion house with an exceptional reputation for craftsmanship and innovation.
• Work within the prestigious Selfridges retail environment.
• Enjoy opportunities for career progression within a global luxury brand.
• Be part of a collaborative culture that values excellence, creativity, and exceptional client service.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

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