Associate Sales Operations Manager

PE Global is currently recruiting for a Sales Operations Manager for a contract role with a leading multinational Pharma client based in Basingstoke.

Part time: 25-30 hours per week.

The role is hybrid (2 days per week in the office) and you will be able to choose how you work the hours but one week a month will be needed in the office 4 days due to the inductions.

Job Responsibilities

1. Onboarding Program Ownership & Administration

• Plan, coordinate, and execute all administrative and logistical aspects of New Employee Onboarding to ensure a seamless first experience for each new starter.
• Maintain, update, and organise all onboarding documentation, schedules, checklists, and communications, ensuring version control and compliance.
• Serve as the primary administrator for onboarding operations, including calendar management, invitations, session scheduling, facilitator coordination, room bookings, and technical setup.

2. Project Management of End to End Onboarding & Training Operations

• Lead cross-functional onboarding projects, ensuring timelines, deliverables, decision points, and stakeholder responsibilities are clearly defined and met.
• Develop and maintain project plans for onboarding cycles, Hub-wide education initiatives, and new training module development.
• Track progress, identify risks, escalate issues, and implement mitigation plans to keep initiatives moving forward.
• Report status updates regularly to key stakeholders including HR, LSI trainers, Brand teams, and leadership.

3. Content Ownership, Compliance & Continuous Improvement

• Act as the content owner for all Hub-wide onboarding and training materials, ensuring they are current, high-quality, and compliant with CIQ and FCAP requirements.
• Maintain structured filing systems for content storage, versioning, compliance documentation, and approvals.
• Collect and analyse feedback, developing measurement plans that inform improvements and future content updates.

4. Training Coordination & Learning Systems Management

• Manage field-facing learning plans within SuccessFactors, ensuring assignments are accurate, up to date, and well communicated.
• Support the technical administration and transition from UMU to SuccessFactors across multiple TAs.
• Partner with LSI Sales Trainers and Brand Leads to support development of new training modules, providing operational and project management assistance.

5. Cross Functional Stakeholder Management

• Work with HR, Brand, DOS, DSM coaching capabilities, and LSI peers to align onboarding and continued education across teams.
• Partner with Medical, Legal, and Regulatory to ensure all materials meet compliance and CIQ/FCAP standards.
• Build strong working relationships with external vendors, training partners, and LCCI to support execution of training programs and the creation of workshop materials.

6. Strategic Calendar & Event Planning

• Collaborate with the Strategic Events Coordinator to build and manage the annual onboarding and training calendar, ensuring efficient planning for facilitators and new starters.
• Coordinate logistics and execution of key annual events such as the January Kick-Off, Summer Meeting Series, and Hub Leadership Summit.

7. Support for Nordic Affiliate Capability Building

• Build and enhance the operational model for supporting Nordic affiliates, ensuring consistent and scalable onboarding and training practices.
• Provide administrative and project support to ensure alignment with NE Hub standards.

8. Direct Support for New Learners

• Serve as a primary point of contact for New Learners, guiding them through onboarding steps, answering questions, and troubleshooting issues across platforms.
• Ensure learners progress through required training levels and receive timely reminders or support.

The Kind of Person Who Should Apply

• You are someone who loves making things run smoothly. Ultra organised, detail driven, and energised by structure — you keep onboarding, training, calendars, and content tight, polished, and on track.
• You are a natural project manager: you plan ahead, spot issues early, keep people aligned, and make complicated processes feel simple.
• You are a connector. You work brilliantly with trainers, HR, brand teams, compliance partners, events colleagues, and external vendors — and you do it with confidence, clarity, and ease.
• You are a strong communicator, able to influence, coordinate, and clarify without over explaining. People trust you because you’re clear, calm, and switched on.
• You’re tech savvy and adaptable. Platforms don’t scare you — in fact, you enjoy becoming the person others go to for help. You embrace change and improve processes as you go.
• You care deeply about creating a great experience for new employees. You want them to feel supported, confident, and set up to succeed.
• You are compliance aware, reliable, ethical, and meticulous — you keep materials aligned with CIQ/FCAP requirements and don’t cut corners.
• And above all, you’re driven: you deliver high quality work, take ownership, and constantly look for ways to elevate onboarding, training, and operational excellence.

Interested candidates should submit an updated CV.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

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