Audio Typist - Ophthalmology

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We are seeking an Audio Typist / Receptionist to join the team at Gartnavel General Hospital. This is a key administrative role providing comprehensive typing and reception support to clinical teams, ensuring efficient communication and administrative processes.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent, full-time, 36 hours per week

Shift Pattern - Monday to Friday, 9 am to 5 pm

Base location - Gartnavel General Hospital

Key responsibilities:

• Provide comprehensive audio typing support for clinical teams.
• Deliver reception and administrative support services.
• Handle telephone enquiries professionally and efficiently.
• Liaise with patients, staff, and external organisations.
• Maintain confidentiality at all times.
• Ensure compliance with data protection regulations.
• Support the smooth day-to-day operation of the department.

Knowledge, training, qualifications and/or experience required to do the job:

• Excellent typing skills with a high level of accuracy.
• Strong IT skills, including proficiency in Microsoft Office.
• Excellent organisational skills and attention to detail.
• Ability to prioritise workload effectively and manage competing demands.
• Ability to work under pressure and meet deadlines.
• Strong communication and interpersonal skills.
• Knowledge of medical terminology is desirable but not essential.
• Commitment to maintaining and developing skills through training and professional development opportunities.
• Ability to work effectively within a supportive team environment that promotes continuous learning and growth.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow.

For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community.

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

Armed Forces Covenant

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

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