Automotive Dealership Service Manager

About the Role

Our client is seeking a dynamic and results-oriented Automotive Dealership Service Manager to oversee their busy service department in Portsmouth . This key role involves managing all aspects of the service operations, from customer reception to workshop productivity and financial performance. You will lead a team of service advisors and technicians, ensuring exceptional customer service and efficient delivery of automotive maintenance and repair services. The ideal candidate has a strong background in dealership management and a passion for customer satisfaction.

Key Responsibilities

• Manage the day-to-day operations of the service department, ensuring optimal workflow and productivity.
• Lead, motivate, and develop a team of service advisors and automotive technicians .
• Ensure the highest standards of customer service are consistently delivered, handling complaints and resolving issues effectively.
• Oversee the scheduling and execution of vehicle maintenance, repairs, and diagnostics.
• Monitor service department performance metrics, including profitability, customer satisfaction, and technician utilization.
• Manage workshop resources, including tools, equipment, and inventory, ensuring they are maintained and utilized effectively.

Requirements

• Proven experience as a Service Manager or Assistant Service Manager in an automotive dealership .
• Strong understanding of vehicle servicing, diagnostics, and repair processes.
• Excellent leadership, communication, and customer relationship management skills.
• Ability to analyze financial reports and drive profitability within the service department.
• Proficiency with dealership management systems (DMS) and Microsoft Office Suite.
• A proactive approach to problem-solving and continuous improvement.

Benefits

• Competitive annual salary of up to £45000 , with potential performance bonuses.
• Opportunity to lead a successful and well-established service department .
• Staff discounts on vehicle purchases, servicing, and parts.
• Comprehensive training and career development opportunities.
• Pension scheme and access to employee assistance programs.