Automotive Service Advisor

About the Role

Our client is seeking a customer-focused and organized Automotive Service Advisor to join their dealership in Coventry . This pivotal role serves as the primary point of contact for customers bringing their vehicles in for service or repair, ensuring a seamless and positive experience. You will be responsible for understanding customer needs, accurately relaying information to the workshop technicians, and communicating repair estimates and timelines clearly. This is a fantastic opportunity for an individual with strong communication skills and a passion for the automotive industry to excel in a customer-facing role within a leading dealership in the Coventry area.

Key Responsibilities

• Greet customers warmly, actively listen to their concerns, and accurately document vehicle service requirements.
• Book appointments and manage the workshop diary efficiently to optimize technician productivity.
• Provide customers with detailed explanations of services, repairs, and associated costs, gaining their approval before work commences.
• Maintain open and proactive communication with customers regarding the status of their vehicle repairs.
• Process service orders, payments, and ensure all customer records are maintained accurately in the dealership management system.
• Liaise effectively with the workshop technicians and service manager to ensure timely completion of services and repairs.

Requirements

• Previous experience in a customer service or advisory role, preferably within the automotive sector.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational abilities and attention to detail in managing appointments and paperwork.
• Proficiency in using dealership management software and basic computer skills.
• A genuine interest in automobiles and a commitment to providing exceptional customer service.
• Ability to remain calm and professional under pressure in a busy dealership environment in Coventry .

Benefits

• Competitive starting salary with potential for performance-based bonuses.
• Comprehensive training programs to enhance product knowledge and customer service skills.
• Opportunity to work with a leading automotive brand in Coventry .
• Staff discounts on vehicle servicing and parts.
• A friendly and supportive team atmosphere within a well-established dealership.