Automotive Service Advisor

About the Role

Our client is looking for an engaging and customer-focused Automotive Service Advisor to join their busy dealership in Coventry . In this client-facing role, you will be the primary point of contact for customers, managing their service appointments from booking to collection. You will play a crucial role in building customer loyalty by providing exceptional service, accurate advice, and ensuring a seamless experience. This position requires excellent communication skills and a passion for the automotive industry, working within a dynamic team that prioritizes customer satisfaction and efficient operations.

Key Responsibilities

• Greet customers warmly, understand their vehicle service needs, and accurately record details.
• Consult with automotive technicians to determine vehicle issues and potential repairs required.
• Provide customers with clear, concise explanations of services, costs, and timelines.
• Book vehicle appointments efficiently, managing workshop capacity and technician availability.
• Process customer payments and ensure all paperwork is completed accurately and promptly.
• Handle customer inquiries and complaints professionally, escalating issues as needed to resolve them effectively.

Requirements

• Previous experience in a customer service or sales role, ideally within the automotive sector .
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with automotive terminology and basic mechanical concepts is beneficial.
• Proficiency in using dealership management systems and standard office software.
• A proactive and positive attitude, with a commitment to delivering outstanding customer service.

Benefits

• Competitive starting salary with potential for performance-based bonuses.
• Opportunities for career progression within a leading automotive group.
• Staff discounts on vehicle servicing and parts.
• A vibrant and supportive working environment in Coventry .
• Comprehensive training programs to enhance product and service knowledge.