Automotive Service Advisor

About the Role

Our client is looking for an organised and customer-oriented Automotive Service Advisor to join their busy service department in Reading . This pivotal role acts as the primary point of contact for customers bringing their vehicles in for servicing and repairs. You will be responsible for accurately capturing customer needs, explaining service requirements, providing estimates, and ensuring a seamless customer experience from drop-off to collection. This is a key customer-facing role within the automotive sector, requiring excellent communication and organisational skills.

Key Responsibilities

• Greet customers in a friendly and professional manner, accurately recording vehicle service requirements.
• Advise customers on the necessary maintenance and repair work, explaining technical details clearly and concisely.
• Provide accurate service quotes and manage customer expectations regarding timelines and costs.
• Schedule service appointments and manage the workflow for the workshop technicians.
• Maintain clear communication with customers throughout the service process, providing updates on progress.
• Process service orders, invoices, and payments efficiently.
• Ensure high levels of customer satisfaction by delivering excellent service.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong communication, listening, and interpersonal skills.
• Ability to explain technical automotive information to non-technical customers.
• Proficiency in using service scheduling software and basic computer skills.
• Excellent organisational skills and the ability to multitask in a fast-paced environment.
• A proactive approach to problem-solving and customer care.

Benefits

• Competitive salary with potential performance-related bonuses.
• Hybrid work arrangement allowing for some flexibility.
• Opportunities for training in customer service and automotive service management.
• Staff discounts on vehicle servicing and parts.
• A dynamic and supportive team environment.