Automotive Service Advisor

About the Role

Our client is looking for a customer-focused and organised Automotive Service Advisor to join their busy service department in Southampton . This crucial role acts as the primary point of contact for customers bringing their vehicles in for maintenance and repair. You will be responsible for understanding customer needs, accurately recording service requirements, booking appointments, and communicating effectively with both customers and the workshop team. A strong understanding of automotive processes and excellent communication skills are essential for success in this role. If you excel at customer service and have a keen interest in the automotive sector, this is a fantastic opportunity to develop your career.

Key Responsibilities

• Greet customers professionally and listen attentively to their vehicle service or repair needs.
• Accurately interpret and record customer requests and vehicle issues into the workshop management system.
• Provide clear estimates for service costs and timelines, gaining customer approval before work commences.
• Liaise effectively between customers and technicians, translating technical information into understandable terms.
• Schedule service appointments and manage workshop capacity to ensure efficient workflow.
• Handle customer inquiries and complaints calmly and professionally, seeking satisfactory resolutions.

Requirements

• Previous experience in a customer service role, ideally within the automotive or dealership environment.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Good organisational skills and attention to detail, particularly when logging service requests.
• Basic understanding of automotive terminology and service procedures is advantageous.
• Proficiency in using computer systems for booking and record-keeping.
• A customer-centric attitude and a proactive approach to problem-solving.

Benefits

• Competitive salary with potential performance-related bonuses.
• Comprehensive training programs to enhance your automotive knowledge.
• A friendly and collaborative team environment at our Southampton location.
• Opportunities for career advancement within the dealership network.
• Staff discounts on vehicles, parts, and servicing.