Automotive Service Advisor

About the Role

Our client is seeking a personable and efficient Automotive Service Advisor to join their busy service department in Plymouth . This is a key customer-facing role, responsible for liaising between customers and the workshop team. You will expertly handle service bookings, provide accurate estimates, explain necessary repairs, and ensure a seamless experience for every customer. We are looking for an individual with excellent communication skills and a passion for customer service, who can thrive in a fast-paced environment and contribute to the dealership's reputation for outstanding service in Devon .

Key Responsibilities

• Greet customers warmly, listen to their concerns, and accurately record vehicle service requirements.
• Book vehicle service appointments efficiently, managing workshop capacity.
• Provide customers with clear explanations of services needed, repair options, and associated costs.
• Generate accurate service quotes and manage invoicing.
• Maintain regular communication with customers regarding the status of their vehicle repairs.
• Ensure a high level of customer satisfaction by addressing queries and resolving issues promptly.
• Liaise effectively with the workshop technicians to ensure smooth workflow and timely completion of work.
• Upsell relevant services and products where appropriate.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role is essential.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in using workshop management software and basic computer applications.
• A positive attitude and a commitment to delivering exceptional customer service.
• Knowledge of automotive systems is an advantage but not essential.

Benefits

• Competitive starting salary with potential for performance-based incentives.
• Comprehensive training program to enhance automotive knowledge and customer service skills.
• A supportive team environment within a reputable dealership.
• Opportunities for career progression within the automotive industry.
• Staff discounts on vehicle servicing and purchases.