Automotive Service Advisor

About the Role

Our client is seeking a professional and customer-oriented Automotive Service Advisor to manage customer interactions at their service center in Reading . You will be the primary point of contact for customers bringing their vehicles in for repair and maintenance, ensuring a seamless and positive experience. This hybrid role involves both face-to-face customer service and back-office administration, requiring excellent communication and organizational skills. Your role is crucial in building customer trust and loyalty, ensuring that their automotive needs are met efficiently and effectively.

Key Responsibilities

• Greet customers warmly and professionally upon arrival at the service department.
• Listen carefully to customer concerns and accurately record vehicle service requirements.
• Book customer appointments and manage the service schedule effectively.
• Clearly explain recommended repairs and maintenance to customers, providing estimates.
• Liaise between customers and technicians to ensure clear communication and timely service completion.
• Process invoices and payments, ensuring accuracy and efficiency.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with service management software and basic computer skills.
• A positive attitude and a commitment to providing excellent customer service.
• A full UK driving licence.

Benefits

• Competitive salary with potential performance bonuses.
• Hybrid working model for a better work-life balance.
• Opportunities for training and career progression.
• Staff discounts on servicing and parts.
• A friendly and professional working atmosphere.