Automotive Service Manager

About the Role

Our client, a highly regarded automotive dealership in Portsmouth , Hampshire, is looking for an experienced and proactive Automotive Service Manager to lead their service department. You will be responsible for overseeing all service operations, managing a team of technicians and service advisors, and ensuring exceptional customer satisfaction. This is a key leadership role requiring strong organisational skills, a deep understanding of the automotive industry, and the ability to drive performance and profitability. Join a reputable business in Portsmouth that values dedication and customer-centric service.

Key Responsibilities

• Manage the day-to-day operations of the service department, ensuring efficiency and productivity.
• Lead, motivate, and develop a team of service advisors and technicians.
• Oversee customer service interactions, ensuring high levels of satisfaction and retention.
• Implement and monitor service department processes to meet or exceed targets.
• Manage workshop scheduling, parts inventory, and warranty claims effectively.
• Ensure compliance with all company policies, manufacturer standards, and health & safety regulations.

Requirements

• Proven experience in an automotive management or supervisory role, such as Service Manager or Assistant Service Manager.
• Strong knowledge of vehicle maintenance, repair, and diagnostics across various makes and models.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and drive profitability.
• Proficiency with automotive dealership management systems (DMS).
• A customer-focused approach with a commitment to delivering outstanding service in Portsmouth .

Benefits

• Competitive salary with attractive bonus and commission structure.
• Company car scheme or allowance.
• Comprehensive training and professional development opportunities.
• Generous staff discounts on vehicles, parts, and servicing.
• A supportive and dynamic working environment within a well-established automotive group.