Automotive Service Quality Specialist

Automotive Service Quality Specialist Location: Volkswagen Group’s National Learning Centre, Wymbush Salary: Up to £42,500 DOE Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme Do you want to boost the future towards a safe, secure and sustainable world? At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders. For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team. Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you. A Day in the Life and the Impact You’ll Make: As an Automotive Repair Quality Specialist, you'll play a vital role in supporting Volkswagen Group's Authorised Repairer network, providing expert technical guidance to help diagnose complex vehicle issues and ensure repairs are completed efficiently and to the highest standards. Working as part of the Technical Support Team, you'll review and resolve technical cases, collaborate with workshop technicians and manufacturer specialists, and use your hands-on diagnostic expertise to improve repair quality, reduce repeat enquiries and enhance the overall customer experience across the retailer network. What you will be doing:

• Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
• Work closely with the Retailers’ technicians and the manufacturers’ existing technical support team via specified communication channels.
• With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
• Demonstrate a personal commitment to DEKRA Automotive Ltd’s Environmental & Quality Management System. What You’ll Bring: In order to be successful in this role you must have:
• Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
• Wide experience in all aspects of vehicle repairs.
• Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
• Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
• Confident in technical concern resolution and warranty procedures.
• Very good verbal and written communication skills with high attention to detail
• Very good Computer skills familiarity with the Microsoft Office Suite of applications
• A process driven individual that can both adhere to and simplify complexity.
• Ability to work on own initiative with attention to detail with flexible and proactive personality.
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Experience with a high-performing, collaborative, constructive peer group is a positive.
• Good business acumen and customer focused What You’ll Receive for the Value You Bring:
• 25 days annual leave plus bank holidays
• Holiday buy and sell scheme
• Private health insurance
• Pension contribution
• Employee referral scheme
• Electric vehicle salary sacrifice scheme
• Eye test vouchers
• Employee Assistance Programme (EAP) Let's create a safer world today. Apply now and join a team that values your expertise and passion. At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members