Automotive Workshop Manager - High-Volume Garage

About the Role

Our client is seeking a highly organized and experienced Automotive Workshop Manager to oversee operations at their busy garage in Stoke-on-Trent, Staffordshire . You will be responsible for managing a team of technicians, ensuring high standards of service delivery, workshop efficiency, and customer satisfaction. This leadership role requires strong technical understanding, excellent people management skills, and a commitment to operational excellence in a demanding automotive environment. You will drive the success of the workshop by optimizing workflows and fostering a positive team culture.

Key Responsibilities

• Manage daily workshop operations, including scheduling appointments, allocating tasks, and ensuring timely completion of work.
• Lead, mentor, and motivate a team of automotive technicians, fostering a collaborative and productive atmosphere.
• Oversee inventory management for parts and supplies, ensuring adequate stock levels.
• Ensure adherence to health and safety regulations and maintain a clean, organized workshop environment.
• Manage customer relationships, addressing concerns and ensuring high levels of satisfaction.
• Implement and monitor quality control procedures to maintain service standards.

Requirements

• Proven experience in a management or supervisory role within the automotive industry .
• Strong technical knowledge of vehicle repair and maintenance.
• Excellent leadership, communication, and problem-solving skills.
• Experience with workshop management software and systems.
• Ability to manage budgets, control costs, and drive profitability.
• A commitment to customer service excellence and team development.

Benefits

• Competitive salary with performance-related bonuses.
• Opportunities for professional development and management training.
• A dynamic and challenging work environment with a supportive team.
• Generous holiday allowance and company pension scheme.
• Potential for career progression within the company.