Automotive Workshop Manager

About the Role

Our client is searching for an experienced and proactive Automotive Workshop Manager to oversee operations at their busy service centre in Birmingham . You will be responsible for leading a team of technicians, managing workflow, ensuring customer satisfaction, and driving workshop profitability. This leadership role requires a blend of technical understanding, strong organizational skills, and excellent customer service acumen. If you are a motivated individual passionate about the automotive industry and eager to take on a challenging management position, this is the perfect opportunity.

Key Responsibilities

• Manage daily workshop operations, including scheduling, workflow, and staff supervision.
• Ensure high levels of customer satisfaction through effective communication and service delivery.
• Monitor workshop performance, implement strategies to improve efficiency, and achieve financial targets.
• Maintain workshop standards, including health and safety regulations and equipment upkeep.
• Recruit, train, and develop a high-performing team of automotive service professionals.

Requirements

• Demonstrable experience in managing an automotive workshop or service department.
• Strong leadership and team management skills.
• Excellent understanding of automotive repair processes and technologies.
• Proficiency in using workshop management software and reporting tools.
• Exceptional customer service and communication abilities, ideally within the Birmingham area.

Benefits

• Competitive salary package with performance-related incentives.
• Opportunities for professional development and leadership training.
• Company vehicle or car allowance may be provided.
• A dynamic and fast-paced work environment with a dedicated team.
• Contribute to the success of a respected name in the automotive sector in the West Midlands.