Azure & M365 3rd-Line Engineer

Focus Group is seeking a skilled 3rd Line Engineer - Cloud to join our Managed Services team in a hybrid role based in Birmingham. You will own complex Microsoft 365 and Azure incidents, act as a senior escalation point, and collaborate with customers, internal engineers, project teams and Microsoft.

The role emphasizes ownership of incidents, collaboration across teams, and contributing to service improvements, with periodic travel and hybrid flexibility.

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