Azure SaaS 1st Line Support – White-Glove Service

NES Fircroft in Knutsford is seeking a dedicated 1st Line Support Analyst to monitor a SaaS platform hosted on Microsoft Azure, manage incidents and problems, and deliver frontline support to enterprise clients. The role emphasizes proactive problem solving, documentation, and continuous improvement.

You will handle service requests, maintain a high level of customer service, and collaborate with cross-functional teams to ensure seamless operations.

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