B2D Client Operations Executive

Job Title: B2D Client Operations Executive (Operations, Aftersales & Spares)

Role Summary

The B2D Executive is the day-to-day operational interface between Pure Electric and its distributor network — coordinating distributor orders, deliveries, onboarding, warranty support, spare parts availability, and issue resolution.

You will work closely with internal teams (Warranty & Repairs, Supply Chain, Logistics, Customer Experience) and external distributors to ensure distributors are supported, informed, and operationally enabled to deliver a consistent customer experience.

Key Responsibilities

Distributor Relationship Management

• Act as the primary operational point of contact for assigned distributors.
• Build strong, trusted relationships with distributor counterparts.
• Ensure distributors are aligned to Pure’s ordering, delivery, warranty, RMA, and repair processes.
• Support regular distributor reviews and performance discussions with the Head of Warranty & Repair.

Order Management & Delivery Coordination

• Manage distributor orders from placement through to delivery confirmation.
• Coordinate with Factory and Logistics Providers to ensure accurate order processing and timely dispatch.
• Track shipments, manage delivery updates, and proactively resolve delivery issues.
• Ensure accurate documentation for domestic and international shipments.

Spares Supply, Warranty & RMA Coordination

• Coordinate spare parts supply to distributors and repair centres for warranty and paid repairs.
• Track spares availability and escalate shortages impacting repair turnaround times.
• Support the RMA process , ensuring parts and units are returned, tracked, and processed correctly.
• Help ensure spares usage aligns with warranty approvals and policy.
• Support onboarding of new distributors, ensuring operational readiness.
• Coordinate access to systems, documentation, training, and warranty processes.
• Ensure distributors understand spares ordering, RMA procedures, evidencing standards, and service expectations.
• Support distributors through warranty claims, repairs, and spares requests.
• Help manage distributor expectations around approvals, turnaround times, and deliveries.
• Warranty & RMA claim validation
• Own day-to-day distributor issues across aftersales and logistics.
• Identify recurring issues and elevate trends to the Head of Warranty & Repair.

Systems, Data & Reporting

• Maintain accurate records across CRM, order management, spares, and warranty systems.
• Track distributor KPIs including order accuracy, delivery performance, spares lead times, RMA volumes, and issue resolution.
• Support reporting and data preparation for internal reviews.

Skills & Experience

• Experience in B2B/B2D operations, account coordination, supply chain support, or aftersales.
• Strong organisational skills and ability to manage multiple distributor accounts.
• Confident communicator with experience working with external partners.
• Comfortable coordinating across supply chain, warranty, and operational teams.
• Detail-driven with a structured, problem-solving mindset.
• Experience with spares, RMAs, or warranty operations.
• Exposure to international logistics or distributor models.
• Experience in consumer electronics, mobility, or technical products.

Why Join Us

• Hybrid working with clear ownership and external exposure.
• Work closely with global distributors and senior operations leadership.
• Play a key role in keeping distributors operational and customers moving.
• Develop experience across logistics, warranty, spares, and partner management.

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