Benefits Officer

We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team.

You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents.

This is a fully remote position with an immediate start available.

📌 Key Responsibilities

• Assess and process claims for Housing Benefit and Council Tax Reduction

• Administer Discretionary Financial Support schemes, including Homeless Prevention Grants

• Ensure all work is completed in line with relevant legislation and local policies

• Maintain accurate records and case notes on the system

• Calculate entitlements and verify supporting documentation

• Handle customer queries across multiple channels (phone, email, written correspondence)

• Work to performance targets and turnaround times

✅ Requirements

• Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims

• Strong working knowledge of relevant Benefits legislation and procedures

• Experience using Northgate / NEC Revenues & Benefits system (essential)

• Ability to manage a high-volume caseload accurately and efficiently

• Strong numerical and analytical skills

• Excellent communication skills with the ability to engage diverse customers