Benefits Service Manager

We are currently looking for an experienced Benefits Service Manager to lead the day-to-day operation and performance of a Benefits service. The role will oversee the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and other associated discretionary awards, with a key focus on improving processing performance, accuracy and service delivery.

The Role

• Manage the day-to-day operation and performance of the Benefits service.
• Oversee the administration of Housing Benefit, Council Tax Reduction, the Single Support Grant scheme, Discretionary Housing Payments and associated discretionary awards.
• Ensure benefits administration is delivered in accordance with relevant legislation, performance standards and agreed budgets.
• Drive processing teams towards achieving and maintaining top quartile performance across benefits administration.
• Develop and monitor performance measures covering individual accuracy, productivity and throughput.
• Analyse performance data and implement targeted interventions and training where required.
• Review and develop operational procedures, standards and processes to improve service performance.
• Identify opportunities to use emerging technology to improve benefits processing and service delivery.
• Plan and implement legislative and regulatory changes while minimising disruption to the service.
• Provide regular performance and operational updates to the senior management team.
• Deputise for the senior Revenues and Benefits manager when required.

Key Requirements

• Significant experience managing a Benefits service within local government.
• Strong knowledge of Housing Benefit and Council Tax Reduction legislation and administration.
• Experience managing Discretionary Housing Payments and other discretionary benefit or support schemes.
• Proven experience managing benefits processing teams and operational performance.
• Experience monitoring and improving processing accuracy, productivity and throughput.
• Experience using performance data to identify underperformance and implement improvement measures.
• Experience reviewing and improving benefits procedures, processes and service standards.
• Experience implementing legislative and regulatory changes within a Benefits service.
• Experience driving improvements in benefits processing performance and service delivery.

What You Need to Do Now If you are interested in this Benefits Service Manager role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Regulatory Standards Leads, Housing Improvement Managers, Housing Compliance Managers and Housing Transformation roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing regulatory and improvement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us