Bereavement Administration Assistant (Internal Vacancy)

INTERNAL VACANCY This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Are you looking for a role that provides the opportunity to learn and develop? Are you driven and want to be in a job that can lead to a career? Due to the internal promotion of the current post holder, we are seeking to recruit a motivated and efficient Administration Assistant to our Bereavement Service who has a resilient but compassionate nature, who strives to provide an efficient and effective service.

The post holder will provide administrative support to the Bereavement & Medical Examiner team to assist in ensuring that Medical Certificates of Cause of Death are issued in line with, departmental, regional and national policy. Working closely with and supporting both the Medical Examiner Officers and Medical Examiners you will gain an understanding of patient journeys within the health system and help to support those who are bereaved due to the death of a relative in our care or in the community.

The role is full time, 37.5hrs to be worked Monday-Friday 9am-5pm.

Main duties of the job

• To support the Bereavement Officers, Medical Examiner Officers and Medical Examiners with the administrative duties that come with reviewing a death.
• To support the bereaved by taking their phone enquiries and informing them of the Medical Examiner service and what support they will be receiving from the team.
• Ensuring all relatives are sent a bereavement pack with supportive literature.
• To support the Bereavement Officers by liaising with medical staff at all levels to ensure completion of the medical certificate of cause of death and cremation papers in a timely manner.
• To input and maintain comprehensive data on all the deaths reviewed by our service using Microsoft Excel spreadsheets.
• To work across organisational boundaries and establish and maintain good working relationships with Shropshire & Telford Registration Services and the Coroner Office.
• To provide administrative support to the Bereavement & Medical Examiner Officers with the running of the office environment.
• Supporting bereaved relatives requests for mortuary visits.
• Requesting and returning health records and working with ward colleagues to receive health records for medical examiner review

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed Job Description And Main Responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

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