Bereavement Service Administrator at Enable

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people's lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Bereavement Services Manager

Based: North East Surrey Crematorium

Salary: 15,434.29

Contract: Permanent, Part Time

Work Arrangement: 20 hours per week, Office based

Role Overview:

The Bereavement Team are a small team of professionals based at Putney Vale or North East Surrey. The team manages two crematoria, three busy cemeteries and two closed cemeteries. The team pride themselves o their work showing professionalism, empathy and compassion through everything they do, positively supporting the community in times of need.

This pivotal role supports the daily operations of bereavement services, ensuring the highest standards of care, compliance, and operational efficiency. Reporting to Barbara Ward (Bereavement Services Manager) this role is part time, 20 hours per week. You will play a key part in enhancing client engagement, and fostering a compassionate, professional environment across crematorium, chapel, and cemetery services.

Main Duties/Responsibilities:

• Act as liaison between bereavement services andthecentral finance team
• Ensure team-wide understanding of financial procedures
• Produce and check funeral director invoices
• Ensureaccuratereceipt recordingand banking recordsto support NESCB Treasurer
• Handle procurement, raising of PO's and processing of supplier invoices
• Test fire alarms & maintain accurate records
• Assistmanagerin planning and delivering annual events (e.g. open days, memorial services)
• Support all administrative functions related to cemeteries and crematoria
• Act as Burial Attendance Officer,accompanying funeral corteges and overseeing interments
• Act as Chapel Attendant, overseeing services, ensuringcleanlinessofvenueand checkingaudio visualswith celebrants and funeral directors
• Provide guidance to visitors on cemetery and crematorium matters
• Attend memorial services, open days, and company events/staff meetings
• Act as keyholder, responsible for locking/unlocking buildings as directed
• Be willing to work remotelyifrequired
• Undertake any other reasonable tasks within the scope of the role and grade
• Offer administrative support atPutney Vale Crematorium under reciprocal arrangements

Skills and Experience:

• Strong emotional intelligence and ability to understand and respond to people's reactions
• Exceptional attention to detail and organisational skills
• Compassionate, people-focused communicator,confident across all mediums
• Ability to multitask and meet deadlines under pressure
• Professional, empathetic, and presentableat all times
• Calm and patient under stress, with a collaborative mindset
• Experience working with IT systemswith Windows,web applications includingOffice365,TeamsandOutlook, as well as other related software, including Sage Intacct
• Possessa high levelof resilience, emotionalstabilityand maturitywith acommitmentto achieving andmaintainingstandards of excellenceand experience of delivering administrative support in a busy, front-facing and highly pressurised office environment
• Possesseffective interactive communication skills with the ability to deal with potentially difficult and sensitive situations in a professional and calm manner without compromising the needs and quality of the service, with an excellent level ofEnglish language both written and oral and able topresent information clearly and concisely
• Able to handle confidential and sensitive information appropriately andmaintainconfidentiality throughout thatcomplies withGDPR requirements
• Attention to detail and methodical approach to work,ensuring completeness and accuracy
• Able to work as an effective team player,assistingand supporting other team members and help celebrate the success of the teamand Enableas a whole
• Respects diversity and adopts a fair and inclusive approach with everyone
• Demonstrates the highest standards of personal conduct, honesty, integrity that inspires trust and confidence
• Able to prioritise tasks according to need and urgency
• Undertake fire marshall training ifrequiredand execute related duties if needed
• Undertake First Aid in the Workplace training and provide first aid in the workplace as and when needed post-training and qualification
• Toalways be of smart appearanceand wear provideduniform whenrequiredto
• Full UK driving license
• Access to a vehicle suitable for use in connection with work duties

If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

#J-18808-Ljbffr