Billing & Collections Specialist - London

TransPerfect is the world's largest provider of language and technology solutions for global business. Our Billing & Collections team ensures invoices are paid on time and follows billing best practices tailored to each client. As a Billing & Collections Specialist, you'll be the main point of contact for billing and payment matters on your assigned accounts — building relationships with Sales teams and clients' Accounts Payable departments over phone, email, and other channels.

What You'll Do

• Manage Collections: Own the collections workload for your assigned accounts, working with Sales and Accounts Receivable to reduce outstanding balances while preserving strong client relationships
• Advise & Support: Provide knowledgeable guidance to Sales, clients, and junior team members on collections matters
• Document Best Practices: Build and maintain client payment best-practice pages on the company intranet
• Partner with Sales: Ensure Sales properly bills clients so invoices are paid on time, and flag trends or concerns to management
• Handle Client Requests: Respond to inquiries such as W-9 forms, vendor agreements, and bank details

What You'll Bring

• Clear Communicator: Strong verbal and written skills; comfortable negotiating tactfully by phone, email, or in person
• Organized & Detail-Oriented: Able to manage multiple invoices and issues at once, with high accuracy
• Problem Solver: Curious and solution-focused, able to spot and resolve discrepancies
• Self-Motivated: Manages own workload effectively while collaborating with senior team members and stake holders
• Process-Minded: Proactively identifies and drives improvements to billing and collections processes for a client portfolio

Experience & Qualifications

• Education: Bachelor's degree or equivalent qualification in credit control or debt management
• Experience: 1–2 years in a Billing, Collections, or Credit Control role
• Excel Proficiency: Comfortable with formulas and functions such as SUMIF, AVERAGEIF, COUNTIF, INDEX/MATCH, VLOOKUP, Pivot Tables, and Conditional Formatting
• Outlook & Teams Proficiency: Confident using Outlook and Teams for daily communication and collaboration, with a working knowledge of AI tools (e.g., ChatGPT) to streamline correspondence and workflows

Nice to Have

• Additional Languages: Spanish, German or any other European Language
• E-Billing Platforms: Experience with tools such as Tungsten, Ariba, Legal Tracker, or Coupa
• Accounting Software/ERP: Familiarity with data tools such as Tableau, SAP, or Power BI
• Customer Service Mindset: A track record of resolving B2B collections issues while preserving strong client relationships

• This role is open to candidates at various experience levels, with placement and compensation based on relevant experience. Whether you're early in your billing and collections career or bring several years of expertise, we encourage you to apply — we'll match you to the right level during the interview process.

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