Billing Manager

This client is global law firm with offices in key business centres across the Americas, Asia and Europe. The firm employs approximately 2000 lawyers. Their London office has a headcount of circa 800 and offices in the City.

A permanent position has opened for a Billing Manager to join their Accounts department. The role is responsible for managing the billing function for the firm’s London office, which also incorporates the firm’s Brussels, Dubai and Tokyo offices, creating a centre of excellence.

Responsibilities

• Leading and managing team members and workloads within the Billing Team; resource planning, recruitment, training, performance feedback (day to day and formal appraisals), managing delivery, addressing staff matters, supporting and developing all team members.
• Working closely with the firm’s Partners to ensure the team deliver accurate and timely entry of all billing transactions in accordance with internal and client service level agreements.
• Work with the Head of Financial Operations and the respective International Partners and office managers to ensure the prompt delivery of their billing requirements.
• Build on key client / Partner relationships to understand billing arrangements to develop invoice efficiency.
• Produce and circulate key billing data (WIP, performance metrics, targets) to pro-actively drive billing performance.
• Work with Revenue Manager to drive the full recovery of WIP and ensuring key performance targets are achieved.
• Develop communication and understanding of billing best practice throughout the business by leading on regular Finance Committee meetings, Partner meetings, department meetings and workshops.
• To develop streamlined billing operations (standard bill, ebilling, multi-payor, composite, international bills) to meet the requirements of our internal and external clients.
• Pro-actively engage with wider business on process improvements. Continually gathering feedback and improving the customer experience.
• Review PMS processes, drive change working with the global accounts function.
• Continually review and identify process improvement opportunities and leading on the delivery once adequate consultation has been completed and agreed.
• Work with business divisions to understand and compliment the client/matter set-up (client SLAs, outside counsel guidelines, jurisdictions, tax, charge-rates, budgets, billing cycles).
• Document and keep up to date all processes and systems which, always, provide easily accessible reference for both internal and external audits.
• Identify any potential issues before they arise internally and externally and deliver solutions.
• Ensure all respective financial controls and the firm’s policies and procedures are always adhered to.
• Undertake certain key tasks and provide support for the day-to-day activities.
• Work closely with all Accounts departments and ensure communication lines are open and effective.
• Ensure service levels and quality of work are maintained to the highest standards.
• Ensuring strict deadlines are met at month and year-end.
• Maximise efficiency and level of service provided.

Candidate Profile

• A minimum of 5 years legal finance experience in a similar role.
• Experience of managing a team in a busy environment, dealing with a high volume/value transactions.
• Experience in managing projects and successful implementation.
• Extensive experience in legal finance processes and procedures.
• A demonstrable thorough knowledge of statutory regulation such as; VAT, AML SRA Accounts Rules.
• Experience of Aderant / Elite preferable.

Important Notice

It is Career Legal’s policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.