Billing Migration Specialist

Overview

We are delighted and excited to offer this opportunity to join a vibrant dynamic and rapidly expanding tech business in the telecommunication billing sector. Due to recent sales success they have secured commitment from multiple Telecom/Mobile Resellers, VARs and Wholesalers to move all or elements of their Billing operations to this state-of-the-art platform. Therefore, we need a Billing Migration Specialist to join the team; working with customers to gain an understanding of their existing billing operations and then build mutually beneficial plans to transition data and services to the new platform.

Responsibilities

• Build a relationship with prospects and new customers to fully understand existing customer data, processes and operations
• Understand and capture customer migration / conversion requirements including data mapping, cleansing and de-duplication
• Work with stakeholders on their billing migration project including agreeing timelines, resources, milestones and testing for their new system implementation
• Pro-actively identify and address or escalate issues that can impact project deliveries
• Run Data Analysis and Billing workshops with stakeholders before, during and after migration
• Data manipulation and investigation, resolving and responding to queries from inside and outside the business
• Take the lead for data migration including parallel bill run activities in Test and Live environments
• Review and report data migration and parallel bill run results
• Assist customers in reviewing data migration and parallel bill run results
• Creation of hand over documentation and performing training to the customer and internal teams
• Provide primary billing support of new customers for an agreed period following go live
• Report against agreed KPIs for key stakeholders
• Provide ongoing operational input, guidance and support to clients.

Key Qualifications And Skills

• Experience in working in the telecoms industry with a good understanding of telecoms billing is essential
• Experience on one or more of these billing platforms would be beneficial: Abillity, Eclipse, EBillz, Clarity, Intelligent Billing, Affinity or Elevate
• Strong skills in Excel and knowledge of other Microsoft Applications
• Experience of databases and SQL is an advantage
• Good Project skills, Organised and have an eye for detail
• Excellent communication and inter-personal skills
• Stakeholder management
• Proactive focus on customer support and delivery

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