BMS Service Manager

Job Ref: DescriptionBMS Service ManagerLocation: London, with travel to the Colchester office as requiredSalary: 60,000 – 70,000 + BenefitsThe RoleMy client is a specialist BMS company looking for an experienced BMS Service Manager to lead and develop their service department.This is a key management position, responsible for overseeing service delivery, leading a team of engineers, maintaining strong client relationships and ensuring the commercial performance of the service function.You will play a hands-on role in driving operational standards, improving processes and supporting the continued growth of the service division.Key ResponsibilitiesTeam LeadershipLead, manage and motivate a team of BMS Service EngineersSet clear performance expectations and conduct regular reviews and appraisalsIdentify training and development requirements across the service teamSupport engineers with technical and operational challengesManage escalated issues and promote a collaborative, high-performing team cultureAssist with recruitment and onboarding of new service engineers where requiredService & Operational ManagementTake overall responsibility for the delivery of PPM, reactive maintenance and remedial worksEnsure service contracts are delivered within agreed SLAs, budgets and quality standardsManage engineer workloads, utilisation, scheduling and resource allocationMonitor service performance and identify opportunities to improve efficiencyReview service reports, quotations and technical documentationEnsure all works are delivered in line with company procedures and health & safety requirementsWork closely with project and commissioning teams to ensure a smooth handover of new systems into serviceClient & Commercial ManagementAct as a senior point of contact for key service clientsBuild and maintain strong, long-term customer relationshipsManage service contracts, renewals, variations and associated commercial activityMonitor departmental revenue, costs, margins and profitabilityEnsure accurate and timely invoicing across the service departmentIdentify opportunities for additional works, upgrades and service growthSupport the sales team with client development and new business opportunitiesAttend client meetings and site visits where requiredAbout YouThe ideal candidate will have a strong background within the BMS industry, combined with proven experience managing service teams, contracts or operational functions.You will be technically credible, commercially aware and confident dealing with both engineers and senior client stakeholders. The role would suit an experienced BMS Service Manager, Senior Service Engineer, Service Supervisor or Contracts Manager looking to take the next step in their career.RequirementsExtensive experience within the BMS/BEMS industryProven experience managing engineers, service contracts or a service departmentStrong understanding of BMS service, maintenance, fault finding and remedial worksGood technical knowledge of platforms such as Trend, Tridium Niagara, Siemens, Schneider or similarExperience managing PPM and reactive maintenance contractsStrong understanding of SLAs, KPIs and service deliveryCommercial awareness, including budgets, margins, invoicing and contract profitabilityExcellent communication and client relationship management skillsStrong leadership, organisational and problem-solving abilitiesFull UK driving licence and willingness to travel as requiredWhat's on Offer60,000 – 70,000 salary, depending on experienceCompany car allowanceHealth insurancePension25 days annual leave plus bank holidaysOngoing professional training and developmentOpportunity to play a key role in the growth of an established BMS businessClear long-term career progression opportunitiesIf interested apply with your CV or contact Damien on for a confidential chat.SER-IN