Bodyshop Advisor & Estimator

BODYSHOP ADVISOR AND ESTIMATOR

Location: Maidstone

Salary: OTE up to £42,000 (uncapped) | Basic £32,000 - £36,000 DOE

Job Type: Full-Time, Permanent

Hours: 42 hours per week - Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 4:30pm

Looking for a role where your automotive experience, customer service skills and estimating knowledge can be properly recognised? This permanent Bodyshop Advisor and Estimator position offers an uncapped earning potential of up to £42,000, alongside structured development and the opportunity to build a long-term career within a busy automotive environment.

With consistent Monday to Friday working hours and an early finish on Fridays, this is an opportunity to achieve a strong work-life balance while working as part of an established aftersales and bodyshop team.

WHAT'S IN IT FOR YOU?

• Basic salary of £32,000 - £36,000 depending on experience
• Uncapped OTE up to £42,000
• Monday to Friday working pattern
• Ongoing training and development
• Opportunity to develop your automotive knowledge and experience
• Long-term career progression within the industry

THE ROLE

This is a varied customer-facing position combining Bodyshop Advisor, Service Advisor and Estimator responsibilities. You will be responsible for managing customers throughout the repair process while supporting estimating, insurance claims and the day-to-day coordination of Bodyshop repairs.

Key responsibilities include:

• Managing customer bookings, enquiries and repair appointments from initial contact through to vehicle handover.
• Carrying out vehicle inspections and preparing accurate Bodyshop repair estimates.
• Managing insurance claims and liaising with insurers, engineers and customers regarding repair authorisations.
• Providing regular repair updates while ensuring customer expectations are effectively managed.
• Coordinating vehicle assessments and working closely with technicians and Bodyshop colleagues to maintain an efficient workflow.
• Monitoring repair progress and supporting the achievement of productivity and quality standards.
• Sourcing and ordering non-franchise parts while liaising with suppliers regarding pricing and availability.
• Maintaining accurate repair records, estimates and customer documentation.

ABOUT YOU

• Previous experience as a Bodyshop Advisor, Bodyshop Estimator, Service Advisor, Vehicle Damage Assessor or similar automotive position.
• Strong knowledge of Bodyshop repair processes and vehicle estimating.
• Experience dealing with insurance claims and repair authorisations is highly desirable.
• Excellent customer service, communication and relationship-building skills.
• Strong administration and organisational ability with excellent attention to detail.
• Comfortable managing multiple tasks within a busy Bodyshop environment.
• A professional, positive and team-focused approach.

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