Booking Administrator

Job Title: Booking Administrator

Location: Minerva Road, Farnworth, BL4 0JR

Hours: Full Time or Part Time

Reference: 91292/91293/91294/91295/91296

What you’ll be responsible for:

• Contacting patients by telephone approximately one week before their scheduled outpatient appointment or admission to confirm attendance and verify appointment details

• Ensuring patient demographic information, including contact details, is accurate and update systems where required

• Recording the outcome of all patient contacts accurately and promptly on the Trust patient administration system (PAS)

• Escalating appointment queries, complex booking issues, or concerns raised by patients to the appropriate senior member of staff

• Booking patients from waiting lists and manual referral lists in accordance with agreed booking procedures, where appropriate

• Working collaboratively with clinical and administrative colleagues to ensure appointments are booked and managed efficiently

• Maintaining accurate electronic and paper records in accordance with Trust policies and data quality standards

• Ensuring appointment records are maintained accurately on the patient administration system

• Undertaking any other duties appropriate to the grade of the post as requested by the line manager

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

1. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

1. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• NHS admin

• Outlook

• Customer service

• Excellent communication skills

• LE2.2

• Telephone manner