Boutique Hotel Manager

About the Role

Our client is looking for an experienced and charismatic Boutique Hotel Manager to lead their charming property in Birmingham . This role is perfect for an individual who excels in creating a unique and memorable guest experience, managing a small but dedicated team, and driving the success of a smaller-scale operation. You will be hands-on, overseeing everything from guest relations to operational efficiency, ensuring the hotel reflects its distinct character and high standards. This position offers the chance to truly shape the guest journey in a distinctive setting.

Key Responsibilities

• Lead and inspire a team to deliver personalized and exceptional guest service.
• Manage daily hotel operations, ensuring all standards of quality and cleanliness are met.
• Oversee front desk, housekeeping, and food and beverage operations to maximize efficiency and guest satisfaction.
• Develop and implement local marketing initiatives to attract guests and drive bookings.
• Manage inventory, procurement, and supplier relationships effectively.
• Handle guest inquiries, complaints, and feedback with professionalism and a focus on resolution.

Requirements

• Previous experience in hotel management, preferably in a boutique or independent hotel setting.
• Strong understanding of hotel operations, revenue management, and customer service principles.
• Excellent leadership, communication, and problem-solving abilities.
• A passion for creating unique guest experiences and a keen eye for detail.
• Proficiency in hotel management software and standard office applications.

Benefits

• Attractive salary and potential for performance bonuses.
• Health insurance coverage.
• Paid time off and holidays.
• Opportunities to engage with local community events.
• A supportive and collaborative working environment.