Boutique Manager - Fashion

Founded in London in 2010, Glassworks is a fresh, independent fashion brand – totally independent, style‑obsessed and passionate believers in bricks‑and‑mortem boutiques as well as streamlined digital shopping. Our design‑led stores and website are refreshed weekly with new fashion pieces, meaning a constant feed of exciting new styles to try on, helped along by our dedicated staff‑turned‑stylists. With the recent launch of our U.S. e‑commerce site and Soho store relocation, we are focused on scaling our existing channels and shifting our production to sustainable fabrics and processes – all while maintaining a strong design aesthetic, stylish store atmosphere and strong customer focus.

THE ROLE

The Retail Store Manager will be a highly organized, confident self‑starter who will manage one Glassworks retail location on a day‑to‑day basis. You will lead a retail team staffed appropriately to your location and will report into the Retail Area Manager. This role is perfect for someone who is mature, quick‑thinking and can handle a range of situations and personalities, and as the company grows regularly improves stores and elevates performance targets.

KEY RESPONSIBILITIES

• Managing people, brand/store environment standards and store operations to achieve daily/weekly/monthly targets and ensuring best‑in‑class customer service and satisfaction scores;
• Managing the retail team, including regular meetings, personal development plans/appraisals, and commission/contest rewards;
• Recruiting and delivering new staff training/onboarding process and continued staff training for new information/procedures;
• Monitoring the store sales targets/KPIs and managing the team and operations to achieve excellent store performance marks in monthly management reviews;
• Planning and distributing the staffing schedule while keeping labour costs within budget;
• Overseeing the stock delivery, stock transfer and stock room maintenance processes;
• Developing creative strategies (e.g., new product, visual merchandising ideas) to maximise the role of the store within the territory;
• Effectively managing performance and corrective action processes in conjunction with Human Resources.

REQUIRED SKILLS & EXPERIENCE

• 2+ years of retail management experience, preferably in women’s fashion; this position is ideal for a former small boutique manager who loves personal shopping experiences.
• Passion for the Glassworks London brand/products, clear styling ability, and love of communicating with customers and team members.
• A natural ability to identify and develop sales talent, and the drive and maturity to train, develop and manage retail teams.
• Detailed understanding of retail KPIs (revenue, ATV, UPT, profit) and a clear track record of success in previous work experience.
• A clear track record of taking ownership of the performance of your store and team, including initiatives that drove success.
• IT skills – comfortable using and learning new technologies, including Microsoft Excel, electric POS system, barcoding software, etc. Quick learner who can resolve basic technology issues independently.

EMPLOYMENT PERKS

• Pension scheme
• Commission scheme
• Generous employee discount
• Vibrant team culture

JOB DETAILS

• Position: Retail Store Manager
• Location: London, England, United Kingdom
• Employment type: Full‑time
• Seniority level: Mid‑Senior level

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