Box Office Coordinator

Job SummaryThe Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity.Job DescriptionThe Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity. Alongside core responsibilities in customer service, member relations and data management, the role is central to engaging…

Job Summary

The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity.

Job Description

The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity. Alongside core responsibilities in customer service, member relations and data management, the role is central to engaging with audiences beyond standard ticket buyers, including coordinating bookings for tour groups, liaising with industry contacts for Dress Rehearsal events, and facilitating the ticketing of schools and community events through our GO Participate initiatives. Acting as a primary point of contact for a wide range of stakeholders, the postholder must be a clear communicator, be efficient and offer a high standard of service, helping to build and maintain strong relationships that enhance audience development and maximise attendance across all performances and events.

Job Requirements

EssentialSignificant customer service experience in a relevant sectorExtensive experience in the use and principles of CRM systemsFamiliarity with ticketing strategies for theatre/live eventsStrong IT skills with emphasis on Excel, Teams and SharePointFamiliarity with online booking channels and their formatsExperience in managing consecutive projects to a deadlineConfident and articulate in written communicationsClear and comfortable phone mannerTactful and diplomatic approach to stakeholder interactionsClear understanding of GDPR principlesHigh level of attention to detail

DesirableExperience of using Tessitura CRM systemWorking knowledge of Gift Aid declarations and claimsPrevious use of data analytics toolsExperience of CRM configuration and event buildFull UK driver’s license and own car

Job Responsibilities

For a full list of job responsibilities please refer to the full job pack:

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