Branch Coordinator

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Requirements

To support the first part of the candidate journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the candidate experience commences in a positive and appropriate manner. This function is key to maximising the number of motivated candidates who go on to participate in branch and development services activities on their journey to sustained employment.

Please note this is a Part‑time role for 30 hours per week with working hours 10 am - 4 pm Monday to Friday.

Core Accountabilities / Responsibilities

• To act as the first point of contact for candidates, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding potential contracts delivered by Remploy to support their journey to employment.
• To conduct “pre-streaming” questionnaires and eligibility checking to ensure that candidates fit the criteria for Remploy contracts, ensuring that they are directed to the service stream that best fits their needs (including recruitment, development, development services and where appropriate signposting to other external providers).

3 . To build relationships and manage the expectations of candidates and anyone accompanying them to the branch, including parents, referral partners, carers and friends.

4 . To develop a detailed understanding of the roles of the Employment Advisors for Recruitment, the function of Development Services and the services offered by external partners in order to direct the candidate to the right service first time.

• To schedule candidate meetings into the diaries of the relevant Employment Advisors in branch within appropriate timescales, and ensure that candidates leave the branch with clear information about the time and date of their next appointment.

6 . To liaise closely with the Branch Manager, providing information and statistics for reports and branch performance management information.

• To complete the appropriate documentation and record referral information onto the Clientele database system to the point at which the candidate is handed over to an Employment Advisor.
• To develop local relationships with JobCentre Plus, potential referral partners and recruitment and training organisations in the area to attract and engage eligible candidates.

KEY BUSINESS PRIORITIES (including targets and KPI’s)

• Reducing the time of the candidate’s journey to employment through efficient scheduling of appointments (including submission of job ready candidates with an identified job goal on the day of registration).
• Ensuring that branch presentation is consistently in line with required branch standards.

QUALIFICATIONS, SKILLS, KNOWLEDGE OR EXPERIENCE:

Essential

• Demonstrable experience of working in role where, sales, promotional or influencing skills are required.
• Background in face-to-face customer service.
• Experience of working to structured targets and deadlines.
• Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.
• Strong interpersonal skills, specifically around listening, questioning and building relationships.
• Influencing skills that promote commitment and action.
• Customer focused with a strong commitment to customer care.
• Ability to plan and organise workload to meet required targets and deadlines.
• Computer skills including Microsoft Outlook.
• Numeracy and literacy skills to facilitate management reporting.
• Strong team player with a positive and flexible approach to both work and colleagues.

Please Note: As well as possessing the necessary qualifications, skills, knowledge or experience, having the right mindset and behaviours which are in line with our company values is equally important. Our Ignite Performance framework gives equal weighting to KPI’s, Objectives and Values and Behaviours.

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
• Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£21,606.40

Maximum Salary

£21,606.40

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