Branch Operations Manager

At Frazer, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!Frazer is a leading provider of specialist civils, infrastructure and utilities products and solutions. We are focused entirely on a net zero carbon future and the role we play in that ambition – working with our partners to deliver projects tackling the carbon challenge from the ground up!We are recruiting for a Branch Operations Manager to join our thriving Frazer branch in, Norwich (NR4 6ET)**Hours**: Monday to Friday, 7:00am to 5:00pm, 45 hours per week.**What you will be doing*** Leading and supporting the day-to-day operations of the branch, including warehouse and transport activities.* Managing and supporting warehouse operatives and drivers, including daily planning, vehicle loading and route planning.* Welcoming customers, understanding their projects and providing a high level of customer service.* Processing customer orders and ensuring deliveries are checked and completed accurately.* Loading and unloading vehicles using a forklift, with training provided if required.* Maintaining accurate stock levels through regular stock checks and counts.* Supporting the Branch Manager with day-to-day branch management and producing monthly reports.* Maintaining a clean, tidy and well-organised branch.* Taking responsibility for health and safety across the branch and ensuring safe working practices are followed.* Working both indoors and outdoors as part of the day-to-day branch operation.**What we are looking for*** Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred.* Experience managing warehouse and transport operations.* Previous experience leading and supporting a team, with an inclusive and collaborative leadership style.* A strong customer-first approach and genuine enthusiasm for dealing with customers.* Good organisational skills, with the ability to plan and manage competing priorities.* A strong understanding of health and safety and a commitment to maintaining high standards.* Comfortable working in both warehouse and outdoor environments.* Good commercial awareness and an understanding of how operational decisions impact the wider branch and business.* A hands-on approach and the willingness to get involved in the day-to-day running of the branch.* A positive attitude, strong communication skills and the ability to work effectively as part of a team.**What’s in it for you?*** Competitive Basic Salary* Retirement Savings Plan (Pension) – with Legal & General* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover* Employee Discount* Refer a Friend scheme* Wellbeing Centre via WorkPerks* New Reward and Recognition programme – launching soon!***About Us***At **Frazer**, we're proud to be part of **STARK Building Materials UK** and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! #J-18808-Ljbffr