Building Host (Front of House)

We are seeking an enthusiastic, professional, and customer-focused Building Host to join a busy commercial property team. As the first point of contact for visitors, tenants, and contractors, you will play a key role in creating a welcoming environment while supporting the smooth day-to-day operation of a high-quality office building.

About the Role

This is an exciting opportunity for someone who enjoys working with people, thrives in a customer-facing environment, and takes pride in delivering a first-class service.

You will provide front-of-house support, coordinate occupier services, assist with events and engagement initiatives, and help ensure the building maintains the highest standards of presentation and service delivery.

Key Responsibilities

Deliver an exceptional front-of-house experience for all visitors and occupiers. Welcome guests, manage visitor arrivals, and maintain site security procedures. Respond to enquiries via telephone, email, and face-to-face interactions. Build positive relationships with occupiers and support tenant engagement activities. Assist with meeting room bookings, events, and workplace initiatives. Support environmental, social and community engagement programmes. Conduct regular checks of communal areas and report maintenance or cleaning issues. Liaise with contractors and service providers to maintain high building standards. Manage deliveries, post notifications, and general occupier requests. Provide administrative support to the wider facilities and property management team.

Person Specification

Ideally 2 years' + experience in a self-managed, responsible Receptionist/Front of House/Events Venue or customer service role Basic understanding of Property Management industry. IOSH managing safely (desirable) Enthusiastic, passionate with a commitment to always delivering exceptional standards of customer service. Mature, accountable attitude with ability to work independently and demonstrate initiative. Confident, outgoing personality with a corporate and professional outlook Tact, diplomacy and awareness of confidentiality Self-starter with the flexibility to undertake a range of duties Excellent level of IT literacy, including Microsoft Office and Outlook. Good knowledge of social media including Instagram, LinkedIn and Facebook. An excellent communicator/organiser with the ability to keep on top of multiple tasks. Keen eye for detail and able to work to deadlines.

Salary / Package

£28,000 - 30,000 25 days holiday + bank holidays Pension contribution Access to corporate / retail discounts Excellent opportunity for career progressionAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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