Bus Station Supervisor

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven Regional Transport Partnerships, serving a population of more than 2.2 million people across 12 local authority areas in the West of Scotland. SPT’s role is to bring together local authorities and key regional and national partners to plan and deliver an integrated, sustainable transport system that supports inclusive economic growth, tackles inequality, and improves quality of life. At the heart of this is a clear ambition: to deliver a world‑class, low‑carbon transport system that meets the needs of people and communities now and in the future. SPT sits at the centre of regional transport planning, combining strategic insight, robust analysis, and practical delivery. The organisation plans and supports transport across all modes, working closely with councils, Transport Scotland, the Scottish Government, operators, and communities to shape how transport services evolve over time. Alongside its strategic planning role, SPT delivers and supports a wide range of transport activity across the region. This includes investment in bus services, infrastructure and subway, management of major transport programmes, and the delivery of passenger‑focused improvements that help keep communities connected. SPT is now entering a period of significant transformation. Major programmes such as Bus Reform and Clyde Metro represent some of the most ambitious transport initiatives ever undertaken in the West of Scotland. Together, they will reshape how public transport is planned, governed, and delivered, placing passengers, communities and long‑term sustainability at the heart of decision‑making. This is an organisation with a strong public service ethos, a collaborative culture and a growing national profile. For professionals who want to work at scale, influence long‑term outcomes and help deliver meaningful change, SPT offers a uniquely compelling environment.

About the Role

We have an exciting opportunity to join the Bus Stations team within the Customer Services department. This is a key role which is focused on delivering the highest level of customer care to bus station users while working in a dynamic operational environment. Working collaboratively across the function, the Bus Station Supervisor will be responsible for the day‑to‑day requirements of SPT Bus Stations ensuring that there is a strong visible presence on site. You will be responsible for ensuring that all resources and facilities are deployed in the operation of Bus Stations consistent with SPT’s customer orientated agenda and policies. You will also support the Bus Stations Manager and Bus Stations Officer to supervise staff and contractors. The post holder will ensure that health and safety requirements are met in a safety critical operational environment at all times. This position falls into the high‑risk category under the Alcohol and Drugs policy and therefore is subject to random and for‑cause testing procedures. Full time hours will be 35 hours per week on a 5/7 shift basis. The earliest start at any location will be 06:00 hours with the latest finishing time being be 23:00 hours. You will be based at Buchanan Bus Station; however, you could be asked to work at various locations within SPT’s remit.

About You

You will have experience in working in a customer‑facing role or in a front‑line customer oriented, commercial or operational environment; where safety is the highest priority. You will have a good knowledge of the public transport industry. You will have an in‑depth understanding of customer service preferably in a bus station or travel centre operation. You will have experience of liaising with internal senior staff and external bodies. You will also have experience in managing staff, generating reports and be confident in using Microsoft Office Suite. You will be flexible and motivated to meet the needs of the business and have the ability to communicate effectively both orally and written and work effectively as part of the Bus Stations team.

What we can offer you…

• 231 hours (33 Days) Annual and Public Holiday Entitlement (287 hours,(41 days) after 5 years’ service)
• Membership of the Local Government Pension Scheme
• Group Life Assurance Cover
• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
• Bus or Rail Season Ticket Scheme - subsidised at a maximum of £667 towards the cost
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• Credit Union

SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.

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