Business Analysis Manager

Up to £110,000 + Benefits | 2-Year Fixed Term Contract

South Bank, London (Hybrid, 4 days onsite / 1 day remote)

We are partnering with a large, multi-site transport organisation operating across the UK and internationally. With thousands of employees and a significant frontline workforce, the business is undertaking a major transformation programme to standardise processes, systems and governance across its operating companies.

This is a unique opportunity for an experienced Business Analysis Practice Lead to establish and shape the Business Analysis function during a period of significant organisational change. The successful candidate will be responsible for building and leading a community of Business Analysts, defining best practice, introducing consistent standards and documentation, and embedding a professional BA capability across the organisation.

Working closely with senior stakeholders, programme leadership, technology teams and operational business units, you will play a pivotal role in defining how business analysis is delivered, ensuring a consistent approach to requirements gathering, process improvement, documentation and stakeholder engagement across multiple transformation initiatives.

This role combines strategic leadership with hands-on delivery and will suit someone who enjoys building capability, creating structure and driving maturity within complex operational environments.

Key Responsibilities:

• Establish and lead a Business Analysis practice, creating a clear vision, framework and roadmap for the function.
• Build and nurture a collaborative community of Business Analysts, driving capability development and knowledge sharing.
• Define and implement BA methodologies, standards, templates and documentation practices.
• Standardise business analysis processes and governance across programmes and business units.
• Line manage and mentor Business Analysts, supporting their professional development and performance.
• Partner with senior stakeholders to identify opportunities for process improvement and organisational efficiencies.
• Ensure business requirements, processes and solutions are aligned to strategic business objectives.
• Champion best practice business analysis across large-scale transformation and change programmes.

We are looking for:

• Significant experience leading or managing Business Analysis teams within large, complex organisations.
• Previous experience line managing, mentoring and developing Business Analysts.
• Proven track record of establishing or maturing a Business Analysis practice, capability or centre of excellence.
• Experience defining and embedding BA standards, governance, frameworks and documentation approaches.
• Strong stakeholder management skills, with the ability to influence and challenge at senior leadership level.
• Comfortable operating in ambiguous environments where processes, governance and ways of working are still evolving.
• Experience driving business process improvement and organisational change.
• Experience gained within operationally focused organisations such as transport, logistics, retail, hospitality, aviation or other frontline workforce environments.

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