Business Analyst - D365 ERP

Job Overview

About The Role

We're looking for a Business Analyst to help shape the future of our D365 ERP platform. This is a fantastic opportunity to play a key role in some of AO's most important business transformation initiatives, helping us improve how we work across Finance and Warehouse Management while delivering solutions that make a real difference to our colleagues and customers.

You’ll be at the centre of the action, working closely with stakeholders, delivery teams and third-party partners to understand challenges, uncover opportunities, and translate business needs into practical solutions. Whether you’re supporting day-to-day ERP improvements or contributing to the rollout of our D365 WMS (Warehouse Management System) programme, you’ll help ensure we’re delivering value at every step.

This isn’t a role where requirements are simply handed to you; you’ll be asking questions, challenging assumptions, and helping teams get to the root of what really matters. If you enjoy solving problems, simplifying complexity, and working with people across different parts of the business, you’ll fit right in at AO. You’ll work closely with teams across both sites, so occasional travel between our Bolton and Crewe locations will be required.

Here's What You Can Expect To Be Doing

You’ll be working across both business-as-usual activity and exciting transformation projects, helping us continually improve our D365 ERP landscape. You’ll spend time engaging with stakeholders to understand their processes, challenges, and goals, running workshops and conversations that uncover valuable insights and drive better outcomes. You’ll translate those discussions into clear requirements, user stories and functional specifications that delivery teams can confidently build against.

A big part of your role will involve mapping and analysing business processes, identifying opportunities to improve efficiency, remove pain points and create simpler ways of working. You’ll work closely with developers, functional consultants and implementation partners to ensure solutions deliver business value and meet the needs of our teams.

As we continue our D365 WMS journey, you’ll support the analysis, design and rollout of new capabilities, helping to ensure smooth delivery while balancing the ongoing needs of our ERP platform. You’ll also provide support across smaller enhancements, change requests and issue resolution activities, helping prioritise incoming demand and ensuring the right work gets delivered at the right time.

Alongside this, you’ll be an active part of our Agile delivery environment, contributing to sprint planning, backlog refinement sessions, stand-ups, retrospectives and 3 Amigos workshops. You’ll help identify risks, dependencies and potential impacts early, allowing teams to make informed decisions and deliver with confidence.

A Few Things About You

• Experience in an ERP environment working with D365 Finance or WMS
• Comfortable balancing project delivery work alongside BAU support
• Experience gathering, documenting and refining business requirements
• Comfortable managing competing priorities and adapting to changing business needs
• Confident facilitating workshops and working with stakeholders at all levels
• Skilled in process mapping, gap analysis and impact assessments
• Experienced translating complex business needs into clear and actionable requirements
• Experience working within Agile environments such as Scrum or Kanban
• Experience using Azure DevOps, Jira or similar backlog management tools

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from over ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we’ll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.

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