Business Analyst (Data & Product)

About Chemist4U

Chemist4U is one of the UK's largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers' doors.

Join us and be part of a company that's transforming healthcare and making a real difference every day.

Our purpose

Making medication and care faster, simpler and safer so people stay well for longer.

Our mission

Empower everyone to take control of their health by providing world class technology and pharmacy services.

Our values

• Collaboration
• Integrity
• Positivity
• Growth
• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role

Reporting to: Head of Product

Job type: Permanent

Salary: £45-55,000 per annum (DOE)

Working Pattern & Hours: Monday-Friday, 37.5 hours per week

Location: Hybrid (Office located: Lancashire, WN8) - 3 days in the office

As a Business Analyst (Data & Product), you will play a hands-on role within our Product team, supporting the delivery and continuous improvement of our data platform, ecommerce products, and operational systems across our online pharmacy business.

As a Business Analyst (Data & Product), you'll work closely with Product Managers and teams across Data, Engineering, Design, Pharmacy, Operations and Commercial to understand challenges, define requirements, map processes, and translate business needs into clear, actionable outcomes.

You’ll play a key role in bridging the gap between business and technology teams, ensuring we have a clear understanding of the current state, desired outcomes, data requirements, operational considerations and customer impact before any changes are made. This is a varied role spanning both product and data initiatives. You'll support everything from ecommerce customer journeys, pharmacy and fulfilment workflows, and internal tools, through to data definitions, reporting requirements, data quality improvements and platform enhancements. Bringing structure, curiosity and a strong attention to detail, you’ll help teams make informed decisions through clear analysis, evidence and insight.

Key Responsibilities

Business Analysis & Requirements

• Work with stakeholders to understand business challenges, objectives, constraints and success measures.
• Translate business needs into clear requirements, user stories, process maps and acceptance criteria.
• Support product discovery, prioritisation and delivery planning, identifying risks, dependencies and operational impacts.

Data & Insight

• Define reporting requirements, business metrics, data definitions and data quality standards with data and analytics teams.
• Document and improve data flows across ecommerce, pharmacy, fulfilment and operational systems.
• Use data, customer feedback and operational insight to support recommendations and decision-making.

Product & Process Improvement

• Analyse customer journeys and internal workflows to identify opportunities for improvement.
• Assess the impact of changes on customers, colleagues, compliance and operational performance.
• Map current and future state processes, recommending practical solutions to business problems.

Delivery & Collaboration

• Partner with engineering, design, QA, data and operational teams throughout discovery and delivery.
• Support backlog refinement, sprint planning, testing, releases and post-launch reviews.
• Ensure requirements remain clear, testable and traceable from problem statement to delivered outcome.

Communication & Stakeholder Management

• Build strong relationships across the business and communicate findings, risks and recommendations clearly to technical and non-technical audiences.
• Help foster a data-driven, evidence-based culture that supports effective product delivery.

About You

You're naturally curious and enjoy getting into the detail of how products, data, processes and systems work. You combine strong analytical thinking with a practical, delivery-focused mindset. Organised, proactive and highly accountable, you take pride in your attention to detail and your ability to spot risks, challenge assumptions constructively and ask the right questions.

You’ll be confident communicating with a wide range of stakeholders, building strong relationships with both technical and non-technical teams. You understand the importance of data quality, clear business definitions and measurable outcomes, and you're always thinking about the wider commercial, customer and operational impact of your work. Whether you're working on ecommerce products, internal systems or processes, you're someone who enjoys solving problems, bringing structure to complexity and helping teams make better decisions.

Qualifications & Experience

Essential

• Bachelor's degree or similar experience in business analysis, data, technology, product, healthcare, or a related field.
• 5+ years' experience in a Business Analyst, Product Analyst, Data Analyst, or similar delivery-focused role.
• Experience gathering requirements, writing user stories, defining acceptance criteria, and supporting delivery teams.
• Experience analysing business processes, customer journeys, operational workflows, and system interactions.
• Good understanding of data concepts, reporting requirements, metrics, and data quality.
• Comfortable working with product managers, engineers, data teams, designers, QA, and operational stakeholders.
• Experience with backlog and documentation tools such as Jira, Miro, or similar.

Desirable

• Business analysis certification, Agile/Scrum certification, or relevant product/data training.
• Experience in ecommerce, pharmacy, healthtech, fulfilment, retail operations, or other regulated environments.
• Familiarity with analytics, BI, experimentation, or data platform tools such as GA4, Looker, Power BI, Snowflake, dbt, Fivetran, Hotjar, or similar.
• Experience working with APIs, integrations, order management, warehouse, customer service, or pharmacy systems.
• Understanding of data governance, GDPR, regulated data, or healthcare-related data considerations.
• Experience supporting testing, UAT, release planning, and change adoption with business teams.
• Experience creating process maps, data flow diagrams, service blueprints, or other structured analysis artefacts.

Company Benefits

Working with an NHS-focused organisation means doing work that truly matters, every day, you'll help make a real, positive impact on the lives of patients across the UK and Ireland. And that's just the start. We also offer:

• Discounted gym membership
• Funded training
• Enhanced Maternity & Paternity
• 30 days' annual leave, including Christmas Day, Boxing Day, and New Year's Day, with all other bank holidays flexible to take at your convenience
• Health & Wellbeing benefits
• Free electric car chargers on site
• Staff discount
• Sick Pay Scheme
• Blue light card membership is available
• Free seasonal flu vaccination
• Regular social events.

The role is open until 22nd September 2026 but may close earlier if we receive a high number of applications.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email (email protected)

At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer. For more information about how we handle candidate data or to exercise your rights, please contact (email protected)

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