Business Analyst - Microsoft Dynamics 365 CRM

Business Analyst - Microsoft Dynamics 365 CRM

Location: London (Hybrid, minimum 2 days onsite per week) Contract Length: 9-12 Months Start Date: October 2026 (flexible) Rate: £500-£550 per day (Inside IR35)

The Opportunity

We're supporting a leading organisation within the property and real estate sector on a major CRM and business transformation programme. As part of this initiative, we're looking for an experienced Business Analyst with strong Microsoft Dynamics 365 CRM expertise to play a key role in shaping and delivering business-critical solutions.

Key Responsibilities

Lead workshops, stakeholder interviews, and requirements-gathering sessions across multiple business functions. Analyse and document current and future business processes. Produce high-quality functional requirements, user stories, process maps, and business documentation. Translate business needs into clear Microsoft Dynamics 365 CRM functional specifications. Conduct gap analysis and identify opportunities for process optimisation and operational efficiencies. Work closely with solution architects, developers, and test teams throughout the delivery lifecycle. Support system testing, User Acceptance Testing (UAT), and deployment activities. Build strong relationships with stakeholders and act as the bridge between business and technology teams. Ensure solutions align with business objectives, user needs, and best practice CRM processes.Required Experience

Proven experience working as a Business Analyst on Microsoft Dynamics 365 CRM projects. Strong understanding of D365 CRM, including: Workflows Entities Security models Customer engagement processes Integrations and related ecosystem components Experience facilitating workshops and managing stakeholders at all levels. Strong background in requirements elicitation, process mapping, and business analysis methodologies. Experience supporting UAT and change initiatives. Familiarity with Agile delivery environments and tools such as Azure DevOps and JIRA. Excellent communication skills with the ability to engage both technical and non-technical audiences