Business Applications Operations Manager | Insurance

Business Applications Operations Manager – Insurance

London, Hybrid

12 Month FTC

£110,000 + up to 25% Bonus

We’re partnering with a leading Lloyd’s and London Market insurance business looking for a Business Applications Operations Manager to take ownership of its core application estate.

This is a hands on leadership role, managing a team of Business Application Analysts while overseeing applications across underwriting, claims, finance, pricing and exposure management .

The Role

You’ll be responsible for:

• Leading the day to day operation and performance of business critical applications
• Managing and developing a team of Application Analysts
• Acting as the escalation point for complex application and production issues
• Managing application changes, releases, upgrades and configuration
• Working closely with Underwriting, Claims, Finance and Actuarial teams
• Managing third party vendors, SLAs, licensing and application roadmaps
• Driving automation, service improvement and application optimisation
• Maintaining strong application access, security and governance controls

What We’re Looking For

• Strong Business Applications, Application Support or Business Systems experience
• Previous leadership or line management experience
• Experience within insurance, reinsurance or the Lloyd’s/London Market, FS
• Knowledge of ITIL, incident, problem and change management
• Strong stakeholder and vendor management experience
• Technical knowledge across SQL, Azure, Power BI and Microsoft 365

Experience with platforms such as Sequel Eclipse, Sequel Claims, Hyperexponential Renew, Phinsys, Coda, Touchstone or TigerEye would be highly advantageous.

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