Business Continuity and Operational Resilience Manager - FTC

Business Continuity and Operational Resilience Manager - FTC

This role will play a pivotal part in maintaining and strengthening the firm's business continuity and operational risk frameworks, as well as supporting the retention of their ISO 22301 certification.

This is a diverse and hands-on role, best suited to someone with proven expertise in multi-discipline risk management within a professional services environment.

Key Responsibilities

• Lead business continuity planning and response across the firm.
• Conduct policy reviews, risk assessments, and business impact analyses to ensure frameworks remain aligned to the firm's strategy and risk profile.
• Oversee incident management, business continuity, and technology recovery planning, using specialist third-party tools.
• Deliver and monitor the testing and exercising programme, capturing lessons learned and driving improvements.
• Coordinate internal and external audits to maintain ISO 22301 certification.
• Manage and update standard materials for client requests and audit responses.
• Produce management information and reporting for senior stakeholders and committees.
• Track emerging risks, industry developments, and best practice to keep the firm well-prepared.
• Coordinate incident response with colleagues across the business.
• Provide occasional out-of-hours on-call support where required.
• Support administration of the firm's general insurance programme.

Candidate Profile

We are looking for a professional who can demonstrate:

• A strong track record in developing and embedding business continuity frameworks.
• 3-5 years' relevant experience, including incident management and ISO 22301 exposure.
• The ability to identify and explain key threats and propose practical mitigations.
• Excellent communication and influencing skills, with the confidence to engage senior stakeholders and drive adoption of best practice.
• Strong written skills, capable of presenting complex information clearly to both technical and non-technical audiences.
• Initiative and adaptability, with the ability to manage competing priorities and ambiguity.
• A problem-solving mindset, with creativity in finding effective solutions.

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