Business Intelligence Manager

Business Intelligence Manager

Nexfibre is a next‑generation fibre broadband company focused on delivering high‑speed broadband across the UK.

Job Purpose

The Business Intelligence Manager leads the design, governance and delivery of nexfibre’s business intelligence and analytics framework, enabling the organisation to make informed, data‑driven decisions. This role oversees reporting, data management, and KPI governance for customer and service performance under the Master Services Agreement (MSA) with Virgin Media O2. It defines, tracks and analyses key service KPIs, validates operational and financial performance, and ensures data integrity across nexfibre and VMO2 processes. The Manager also develops analytical capabilities across all business functions and drives a consistent, governed approach to data and performance reporting.

Key Accountabilities

1. Business Intelligence Leadership & Strategy – develop and execute nexfibre’s BI strategy, deliver dashboards, KPIs and reports for senior leadership, maintain BI tools, promote a data‑driven culture, and establish BI standards.
2. Service Performance Management (MSA Oversight) – validate monthly charging under the MSA with VMO2, support budgeting and forecasting, lead service‑level reporting, and collaborate on performance targets across operations, IT and network assurance.
3. Data Governance & Quality – maintain a robust governance framework, prioritise and manage data and analysis requirements.
4. Cross‑Functional Collaboration & Stakeholder Engagement – serve as BI interface between nexfibre and VMO2, support the Commercial team, lead cross‑functional initiatives, and balance stakeholder priorities.
5. Operational Reporting & Continuous Improvement – oversee incident, network availability and quality reporting, track scalable charge performance, deliver ad‑hoc analysis, and drive process improvements.

Key Skills and Experience

• Proven experience in Mobile, Telecoms, Cable or similar industry.
• Experience with Power BI, Qlik and Microsoft Fabric for insight and reporting.
• Experience managing service performance KPIs and related processes.
• Imaginative and innovative problem‑solving ability.
• Strong communication skills with senior levels (Director, C‑suite, Shareholders).
• Team player with flexibility, resilience under pressure, and adaptability.
• Advanced Excel and data analysis tools for forecasting.
• Experience in customer‑focused environments.
• Process definition and implementation experience.
• Proficiency in standard office applications with reporting/analytical experience.
• Strong relationship building, collaboration and influencing skills.
• Ability to present complex information clearly to stakeholders.

About You

• High‑performing, energetic, analytical and entrepreneurial team member.
• Open to a low‑ego culture and growth mindset.
• Passion for connecting communities, driving innovation, and delivering full‑fibre networks.

Benefits

• Competitive salary and bonus scheme.
• 25 days’ annual leave plus the usual 8 UK Bank Holidays.
• Bupa private healthcare coverage.
• Wellbeing and mental health benefits such as the WeCare app, critical illness cover, dental & optical insurance.
• Pension contribution matched up to 10%.
• Car benefit scheme via Tusker and Cycle to Work scheme.
• Virgin Media / O2 discounts and offers.

Location

Paddington. The position is full‑time, hybrid with a minimum 3 days per week in the office.

Equal Opportunity Employer

Nexfibre is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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