Business Operations & Finance Manager

Company Description Dignipets is one of the UK's leading providers of veterinary hospice, end-of-life care and in-home euthanasia services.

For over 10 years, we have supported more than 22,000 pets and their families through some of the most difficult decisions they will ever face. Alongside our nationwide network of veterinary professionals, we provide practical and emotional support through our online hospice services, pet loss support resources, and our pioneering Quality of Life Tracker app.

Today, Dignipets is entering an exciting new phase of growth through our expanding Joint Venture Partner network. Our mission is not only to improve end-of-life care for pets and their families, but also to help experienced veterinary professionals become business owners, directors and leaders within their own communities, while being supported by a proven operational framework.

To help support this growth, we are seeking a highly organised, commercially minded and proactive Business Operations & Finance Manager to join our leadership team.

Role Description The Business Operations & Finance Manager is a full-time, on-site role based in Stafford. This role oversees day-to-day business operations, including planning, coordinating, and optimizing workflows that support mobile veterinary services and the joint venture program. The manager will develop and maintain operational processes, monitor performance metrics, and identify efficiencies across scheduling, client communication, and partner support. They will handle financial planning and analysis, including budgeting, forecasting, cash flow management, and financial reporting for leadership and stakeholders. Daily tasks include managing vendor relationships, supporting compliance with relevant regulations, contributing to strategic initiatives, and collaborating closely with clinical and partner teams to ensure smooth, sustainable growth.

About you You may currently be a:

• Business Operations Manager
• Operations & Finance Manager
• Practice Manager
• Business Manager
• Office Manager
• Operations Manager
• Finance Manager seeking a broader commercial role
  

The opportunity this is a pivotal role within the business.

You will work directly with the founders and leadership team to help build the operational, financial and organisational foundations required to support our continued national growth.

We are not looking for a traditional finance manager who only wants to sit in spreadsheets.

Nor are we looking for a traditional operations manager focused solely on processes.

We are looking for someone who enjoys both numbers and people. Someone who can provide financial visibility, improve operational performance, support our growing partner network and help turn ideas into action.

If you enjoy bringing structure to fast-growing organisations, improving systems, solving problems and making things happen, this could be the role for you.

Key responsibilities

financial management &reporting

• Maintain accurate cashflow forecasts across the group.
• Produce monthly management reports and KPI dashboards.
• Monitor business performance and financial trends.
• Manage invoicing, debtor tracking and finance administration.
• Maintain accurate records within Xero.
• Support budgeting and forecasting activities.
• Coordinate payroll preparation and reporting.
• Liaise with external accountants and advisors.
• Support financial reporting across the Joint Venture network.
  

Operations Management

• Coordinate key business projects and operational priorities.
• Manage leadership meeting agendas, minutes and action tracking.
• Improve systems, workflows and operational efficiency.
• Maintain SOPs, policies and business documentation.
• Ensure key actions and strategic initiatives are delivered.

Joint venture partner support

• Support onboarding of new Joint Venture Partners.
• Coordinate launch activities and implementation plans.
• Support partner communications, reporting and operational readiness.
• Monitor partner performance information and business metrics.
• Help deliver a consistent and scalable partner experience.

People&Culture

• Manage HR administration through BrightHR.
• Coordinate recruitment and onboarding activities.
• Organise probation reviews and annual appraisals.
• Maintain training, holiday and sickness records.
• Support a positive and collaborative culture across the organisation.

Systems &Office Management

• Own SharePoint organisation and document management.
• Support Microsoft 365 administration and adoption.
• Coordinate building, facilities and supplier management.
• Support events, conferences and business logistics.
• Assist with marketing administration and partner launch activities.

Qualifications

• Candidates should possess strong Business Operations and Operations Management skills to manage day-to-day activities, optimize processes, and support organizational growth.
• Candidates should possess solid Analytical Skills and Program Management abilities to interpret data, manage projects, and oversee the joint venture program effectively.
• Candidates should possess Finance skills, including budgeting, forecasting, financial reporting, and basic accounting knowledge.
• Relevant qualifications such as a bachelor’s degree in Business, Finance, Management, or a related field, or equivalent professional experience.
• Strong organizational, communication, and stakeholder management skills, with the ability to work collaboratively in a compassionate, mission-driven environment.
• Experience in healthcare, veterinary services, or service-based small business environments is beneficial.
• Comfort with using business software tools (e.g., spreadsheets, accounting systems, CRM or scheduling platforms) and adapting to new systems as needed.

Essential

• Strong financial awareness and confidence working with business performance data.
• Experience producing management information and reporting.
• Experience using Xero or equivalent accounting software.
• Strong Excel skills.
• Excellent organisational and project management skills.
• Ability to manage multiple priorities.
• Strong communication and relationship-building skills.
• A proactive, problem-solving approach.
  

Desirable

• AAT Level 4 or equivalent practical finance experience.
• Bookkeeping or management accounting experience.
• Payroll administration experience.
• Experience in healthcare, veterinary, franchise or professional services environments.
• Experience supporting multi-site operations or partner networks.