Business Ops Analyst

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Business Ops Analyst

Location: Dundee (hybrid)

Grade: 8

Salary: £28,000 p/a

Job Description

To work within the cash management team to provide an effective Cash Management Service for Cardtronics and third-party ATMs. This will be over different regions including UK, South Africa, Spain, Germany and Australia.

Role Requirements

• To reconcile and balance vault handovers and all cash movements on a daily basis and report to cash suppliers on daily vault holdings.
• To investigate and respond to all email query's supporting the overall operation.
• Creating daily cash orders for all cash suppliers.
• Create and send packing schedules to each depot.
• Update the in-house database with CIT and Cash Supplier information.
• Set up new sites with Cash Suppliers and CMS.
• Liaise and Support the Security Department to impose the right risk profile and support projects.
• Investigate CIT's previous days missed replenishments in order to recover the service within 24 hours.
• Run daily reports to ensure all sites are filled as planned.
• Analyse the behaviour of ATM's transactions to be able to recommend improvements to ensure the continuity of service.
• Manage, reconcile and investigate 3rd Party replenishments.
• Ensure all SLA's are met to ensure a premium service for 3rd party customers.

Skills and experiences required

• Numerate with attention to detail.
• Ability to multi-task.
• Proactive and reactive with good problem-solving skills.
• Exceptional communication skills both written and verbally.
• Good Excel and Microsoft Office Skills.
• Be enthusiastic.
• A team player.
• Have a problem-solving attitude.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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