Business Process & Systems Manager

As our Business Process & Systems Manager, you will improve how our business works by developing better processes, systems and ways of working. This is a practical, hands‑on role with a strategic focus. You will help align business processes and systems with our wider goals, lead improvement activity, and support teams to build a culture of continuous improvement across the organisation.

• Identifying, mapping and improving business processes.
• Using Lean principles to remove waste, bottlenecks and inefficiencies.
• Designing better ways of working that simplify processes and improve effectiveness.
• Translating improvement opportunities into clear system and technology requirements.
• Ensuring systems development and configuration support improved business processes.
• Leading and developing the Systems Lead and Systems Support Analyst.
• Providing clear direction, feedback and development support to the team.
• Maintaining governance over process documentation, system changes and continuous improvement activity.

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