Business Process Improvement Specialist

Role Purpose

We have a great opportunity for a self-starter who is looking for an opportunity to create a continuous improvement culture at PIC! You will be joining a newly formed team at the ground level and support the Business Process Improvement Lead to deliver process improvement projects and coaching operational excellence across the company.

Key Responsibilities

• Process Optimisation: Identify inefficiencies in business processes and implement improvements to create efficiencies.
• Project Governance and Performance Monitoring: Support the Head of Business Process Improvement in ensuring improvement projects align with objectives and follow best practices and capture performance against continuous improvement. Capture key performance indicators (KPIs) to measure the success of process improvements.
• Data Analysis & Reporting: Use data-driven insights to assess process effectiveness and recommend enhancements.
• Risk Management: Identify potential risks in business processes and develop mitigation strategies
• Coach & Support: Provide guidance to teams on new methodologies and best practices in project management

Leadership

• Advocate for the new direction for Business Process Improvement at PIC.
• Support stakeholders, such as business representatives and business analysts, in understanding and applying the standards and approach to process analysis.
• Understand and support the leadership of digital transformation for PIC's Business Processes.

Requirements

• Lean Six Sigma black belt with strong knowledge of end-to-end process modelling and analysis.
• Demonstrable knowledge of delivering end to end process improvement.
• Excellent verbal and written communication methods used to engage internal customers and achieve desired results.
• Exposure to multiple, diverse business domains, and to working with cross-functional teams.
• A logical, analytical, and structured thinker, with the ability to learn quickly and solve problems.
• Knowledge of workflow and process automation.
• Use of BPMN 2.0.
• Business Process Management tools such as Appian, Bizagi, Pega would be preferable.
• Experience in Power BI reporting and use of SharePoint would be preferable.
• Familiar with FMEA (Failure Mode and Effects Analysis).

DE&I at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.

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